*Please note that only those who are selected for further consideration will be contacted.
*Use of the masculine gender has been adopted in order to lighten the text and has no discriminatory intent.
Heavy Equipment Diagnostic Specialist
Based at our Hamilton branch and reporting to the technical support and training supervisor, the incumbent will be responsible for offering technical support to our service department to resolve various technical problems in addition to ensuring the proper training of our customers on the operation and the security updates of our equipment.
We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.
Department: Technical Support
Main responsibilities:
- Identify and advise the dealer technicians and our customers, via telephone or email, on how to resolve operational problems of our various machines;
- Participate and develop technical training programs;
- Repair radio controls;
- Carry out the necessary follow-ups on issues, updates and product improvements with various suppliers;
- Produce and update technical newsletters and reminders;
- Drafting procedures and manuals;
- Maintain the computerized files up to date;
- Evaluate the developping training;
- Perform any other related tasks.
Experience and desired skills:
- DVS in construction equipment mechanics;
- AVS in diesel engine mechanics and/or electronic controls is an asset;
- Minimum of 5 years of experience as a construction equipment mechanic;
- Very good knowledge in electrical, electronic and hydraulic mechanics;
- Technical knowledge of our machines, such as Merlo, Skytrak and Snorkel;
- Proficiency in Microsoft Office suite, especially Excel;
- Mandatory French-English bilingualism: advanced in both written and oral;
- Structure, sense of organization and thoroughness;
- Good priority and time management;
- Customer service oriented with an ease of self expression.
Why Manulift?
- Salary based on your experience.
- Daytime schedule from Monday to Friday.
- Possibility of overtime.
- Telemedicine service from day one (Telus Health).
- Group insurance paid at 75% by Manulift.
- Group RRSPs and DPSPs.
- Participation in team activities, recognition evenings and family days.
- Amount allocated for physical activity.
- Collaborative leadership.
- Generous referral bonus of up to $ 5000 depending on the position.
Do you fit the Manulift profile?
The strength of the Manulift family is based on values and a common vision shared by all employees. We hire people who, like us, aim for the highest standards of quality and want to always do better.
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The desire to advance and make an organization grow, to create a shared success and map out their career path.
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Dedicated to their team and their customers, prepared to get involved for the success of everyone around them.
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Makes the expected effort and more, is not afraid to get ahead of things in their tasks and everyday work, to propose new ideas and challenge the status quo.
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Ability to learn from others, to observe and, above all, to find their own solutions when necessary.
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Never gives up and seeks the best solution for themselves, their team and their customers.
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Thrives in their tasks and duties, wants to learn and grow to gain experience and knowledge every day.
