*Please note that only those who are selected for further consideration will be contacted.
*Use of the masculine gender has been adopted in order to lighten the text and has no discriminatory intent.
Maintenance Coordinator – Ottawa
Based at our Ottawa branch and reporting to the Road Foreman, the Maintenance Coordinator will be responsible for planning the maintenance and servicing of the fleet, as well as units owned by our clients across all of our branches. They will coordinate appointments with clients, manage schedules, routes, and oversee the movements of the maintenance technician team, who will be directly under their supervision.
We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.
Department: Service
Main responsibilities:
- Analyze the maintenance schedule for machinery for clients of our four branches and ensure the accuracy of maintenance data in the planning portal (maintenance cycle, projected annual hours, next maintenance date, maintenance plan, etc.);
- Proactively communicate with internal and external clients to schedule maintenance appointments using the planning portal;
- Open maintenance work orders and build the schedule using the designated tools, ensuring to plan the work according to an optimal route that limits unprofitable travel;
- Provide a complete diagnostic of the equipment and future needs to the road supervisor after each maintenance, so they can coordinate upcoming work with the client;
- Optimize the work of lubrication units by offering Manulift’s maintenance program to clients who could benefit from it, when necessary;
- Plan and communicate the appointment schedules to the maintenance technicians (Lube Truck);
- Confirm site access and ensure all complete and detailed information is passed on to the maintenance technicians;
- Follow up with clients on repairs made and recommended to fully meet their needs;
- Process billing for parts required for maintenance;
- Schedule maintenance in regions not served by Lube Truck technicians (transfer to the road technicians dispatch service);
- Ensure standardization and quality of documents and SRTs related to maintenance;
- Adjust and update maintenance parameters in the SIM;
- Prepare maintenance kits;
- Perform any other related tasks.
Experience and desired skills:
- Diploma in construction machinery mechanics, agricultural mechanics, or heavy machinery;
- Minimum of 2 years of experience in a road technician/mechanic role;
- Minimum of 2 years of experience in customer service;
- Good command of the Office suite and ease with ERP systems;
- Experience in personnel management is an asset;
- Bilingualism is essential: proficiency in both spoken and written French and English;
- Excellent customer service skills;
- Strong teamwork and communication abilities;
- Good ability to manage priorities;
- Solid organizational skills and attention to detail.
Why Manulift?
- Salary based on your experience.
- Daytime schedule from Monday to Friday.
- Possibility of overtime.
- Telemedicine service from day one (Telus Health).
- Group insurance paid at 75% by Manulift.
- Group RRSPs and DPSPs.
- Participation in team activities, recognition evenings and family days.
- Amount allocated for physical activity.
- Collaborative leadership.
- Generous referral bonus of up to $ 5000 depending on the position.
Do you fit the Manulift profile?
The strength of the Manulift family is based on values and a common vision shared by all employees. We hire people who, like us, aim for the highest standards of quality and want to always do better.
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The desire to advance and make an organization grow, to create a shared success and map out their career path.
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Dedicated to their team and their customers, prepared to get involved for the success of everyone around them.
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Makes the expected effort and more, is not afraid to get ahead of things in their tasks and everyday work, to propose new ideas and challenge the status quo.
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Ability to learn from others, to observe and, above all, to find their own solutions when necessary.
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Never gives up and seeks the best solution for themselves, their team and their customers.
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Thrives in their tasks and duties, wants to learn and grow to gain experience and knowledge every day.
