Parts Manager

Reporting to the National Parts Director, the Parts Manager will be responsible for ensuring proper functioning of the department at our Calgary branch. The candidate will be responsible for hiring, training as well as managing the team and will also have to support their customers (mechanics, external customers, and dealers) in their purchases of mechanical parts.

The Parts Manager is a positive and motivating manager, who thanks to his organization and proactivity, will lead his department to a higher lever of excellence.

We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.

• Ensure the audit, training and optimization of key processes;
• Maximize the picking process by optimizing product space and storage;
• Plan, organize and direct the processes and procedures of the department including:

1. 1. – Reception, inspection and implementation of POs, Transfers and RMAs
   2. – Control the physical inventory (cyclical count, audit)
   3. – Receive, package and ship products, etc.

• Support their specialists in mentoring customers regarding parts, repairs, etc.;
• Measure the department’s performance based on specific indicators;
• Carry out customer visits at least twice a month;
• Provide an exceptional level of service to internal and external customers by participating in various tasks (order taking, product information, current promotions, personalized service, etc.);
• Establish a culture of continuous improvement and develop departmental productivity and profitability objectives;
• Participate in the recruitment process, on boarding and evaluation of new team members;

• Minimum of 5 years of experience in team management and part management, inventory and customer service;
• In-depth knowledge of the Office suite (Excel) and significant skills in inventory management through ERP and WMS computerized management systems;
• Experience in the analysis of performance indicators (KPI);
• Bilingualism: Advanced in French and English both oral and written;
• College diploma in administration or engineering / industrial management is an asset;
• Knowledge of general mechanics is an asset;
• Excellent organizational and customer service skills;
• Adaptability and excellent in priority management;
• Team spirited and high interest in knowledge sharing;
• Significant skills in problem solving and conflict management;