Road Service Coordinator

  • Published 10 July 2023
  • Stoney Creek
  • Full time - Day

Working closely with the foreman and your colleagues in the workshop, you will ensure rigorous follow-ups and will have to perform various tasks using software and computer tools at your disposal. With a keen sense of organization, ease of communication, and established procedures, you will be able to mobilize technicians on the road and ensure their efficiency.

You will be responsible for taking service calls for the Ottawa region. Your role will also be to schedule appointments according to the various constraints of each in addition to establishing optimal routes to reduce downtime of equipment.

We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.

Main responsibilities:
  • Manage customer calls according to priorities;
  • Opening work orders;
  • Coordinate and plan routes for the road technicians;
  • Monitor and manage the work orders in progress;
  • Perform various administrative tasks: document management, follow-ups, signatures, photos for guarantees, emails, etc.
  • Subcontracting management;
  • Transfer to the workshop the machines that can’t be repaired on the road;
  • Write and send submissions according to our standards;
  • Provide details and explanations of our invoices to customers;
  • Any other related tasks.
Requirements and skills:
  • Relevant experience in personnel management and / or supervisor role;
  • Knowledge in mechanics or experience as a mechanic;
  • Bilingualism – French and English;
  • Structure and sense of organization;
  • Great at teamwork and strong communication skills;
  • Sense of planning, time management and ability to manage priorities;
  • Ability to work under pressure;
  • Autonomous and rigorous.

Why Manulift?

  • A solid industry, operating in several growing markets;
  • Virtual Medical Services 24/7 (EQ Care), group insurance and RRSP;
  • Flexible hours and days of personal leave;
  • Corporate clothing (winter coat, jacket, shirts, etc.);
  • Membership credit for a gym or a physical activity;
  • Generous referral bonuses (between $ 1,500 and $ 5,000 depending on the position);
  • Free parking;
  • Career advancement opportunities across Canada.

Do you fit the Manulift profile?

The strength of the Manulift family is based on values and a common vision shared by all employees. We hire people who, like us, aim for the highest standards of quality and want to always do better.

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The desire to advance and make an organization grow, to create a shared success and map out their career path.
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Dedicated to their team and their customers, prepared to get involved for the success of everyone around them.
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Makes the expected effort and more, is not afraid to get ahead of things in their tasks and everyday work, to propose new ideas and challenge the status quo.
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Ability to learn from others, to observe and, above all, to find their own solutions when necessary.
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Never gives up and seeks the best solution for themselves, their team and their customers.
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Thrives in their tasks and duties, wants to learn and grow to gain experience and knowledge every day.


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*Please note that only those who are selected for further consideration will be contacted.

*Use of the masculine gender has been adopted in order to lighten the text and has no discriminatory intent.