Road Service Foreman – Ottawa

  • Published 17 February 2023
  • Stoney Creek
  • Full time - Day

Reporting to the Branch Service Director, the foreman is the quarterback of several key processes in the after-sales department. You will be directly managing the workflow and you will be responsible for your technician’s performance.

From the receiving, inspection, quote, and the billing process, you will be responsible of all work orders and the work performed by the technicians under your responsibility. By using various available tools to plan, you will be responsible for organizing and tracking the progress of all work being performed on the road or shop. Being part of the Manulift DNA, innovation, continuous improvement, sharing of knowledge and best practices are the main key points to put forward, lead and encourage your team to perform in quantity and quality.

We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.

Main responsibilities:
  • Respond to incoming service calls and evaluate priorities;
  • Maintain a high satisfaction rate by regular visits and phone calls to clients;
  • Provide a high quality technical support to the team and clients;
  • Resolve, on the phone, to problems that can be handled remotely;
  • Plan and supervise the call dispatch according to its order of priority;
  • Optimise the road services procedure;
  • Lead, supervise and schedule meetings with the task force (daily, weekly and monthly);
  • Prepare, present and negotiate the quotations beforehand;
  • Keep track of the work order until final invoicing;
  • Participate in the recruitment process, help integrate and evaluate new members of the team;
  • Maintain and refurbish the vehicle fleet, tools and stock;
  • Establish a safe and healthy work environment according to Health and safety regulations.
Experience & desired skills:
  • Strong skills in heavy equipment mechanic (telehandlers, lifts, etc.) and advanced knowledge in hydraulics, electrical and electronics;
  • Minimum of 6 years of experience in a heavy duty mechanic position, including 3 years of experience in road service;
  • Minimum of 2 years of experience in a supervisory role;
  • Familiar with ERP system;
  • Strong written and oral communication skills;
  • Good work ethic, meticulous and motivated;
  • Team player, positive attitude and proactive personality;
  • Excellent organizational and multi-task skills

Why Manulift?

  • A solid industry, operating in several growing markets;
  • Virtual Medical Services 24/7 (EQ Care), group insurance and RRSP;
  • Flexible hours and days of personal leave;
  • Corporate clothing (winter coat, jacket, shirts, etc.);
  • Membership credit for a gym or a physical activity;
  • Generous referral bonuses (between $ 1,500 and $ 5,000 depending on the position);
  • Free parking;
  • Career advancement opportunities across Canada.

Do you fit the Manulift profile?

The strength of the Manulift family is based on values and a common vision shared by all employees. We hire people who, like us, aim for the highest standards of quality and want to always do better.

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The desire to advance and make an organization grow, to create a shared success and map out their career path.
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Dedicated to their team and their customers, prepared to get involved for the success of everyone around them.
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Makes the expected effort and more, is not afraid to get ahead of things in their tasks and everyday work, to propose new ideas and challenge the status quo.
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Ability to learn from others, to observe and, above all, to find their own solutions when necessary.
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Never gives up and seeks the best solution for themselves, their team and their customers.
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Thrives in their tasks and duties, wants to learn and grow to gain experience and knowledge every day.


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*Please note that only those who are selected for further consideration will be contacted.

*Use of the masculine gender has been adopted in order to lighten the text and has no discriminatory intent.