Technical Support Specialist – Hamilton

Published 17 February 2023
Stoney Creek
Full time - Day

Based at our Hamilton branch and reporting to the Technical support and training supervisor, the incumbent will be responsible for offering technical support to our service department to resolve various technical problems in addition to ensuring the proper training of our customers on the operation and the security updates of our equipment.

Main responsibilities:

Identify and advise the dealer technicians and our customers, via telephone or email, on how to resolve operational problems of our various machines;
Participate and develop technical training programs;
Repair radio controls;
Carry out the necessary follow-ups on issues, updates and product improvements with various suppliers;
Produce and update technical newsletters and reminders;
Manage the purchase of diagnostic and chiseling tools;
Drafting procedures and manuals;
Maintain the computerized files up to date;
Evaluate the developping training.

Requirements and skills:

DVS in construction equipment mechanics;
AVS in diesel engine mechanics and/or electronic controls is an asset;
Minimum of 5 years of experience as a construction equipment mechanic;
Very good knowledge in electrical, electronic and hydraulic mechanics;
Technical knowledge of our machines, such as Merlo, Skytrak and Snorkel;
Proficiency in Microsoft Office suite, especially Excel;
Mandatory French-English bilingualism: advanced in both written and oral;
Structure, sense of organization and thoroughness;
Good priority and time management;
Customer service oriented with an ease of self expression.

Why Manulift?

A solid industry, operating in several growing markets;
Virtual Medical Services 24/7 (EQ Care), group insurance and RRSP;
Flexible hours and days of personal leave;
Corporate clothing (winter coat, jacket, shirts, etc.);
Membership credit for a gym or a physical activity;
Generous referral bonuses (between $ 1,500 and $ 5,000 depending on the position);
Free parking;
Career advancement opportunities across Canada.

Do you fit the Manulift profile?

The strength of the Manulift family is based on values and a common vision shared by all employees. We hire people who, like us, aim for the highest standards of quality and want to always do better.

Intrapreneur

Intrapreneur The desire to advance and make an organization grow, to create a shared success and map out their career path.

Dedicated

Dedicated Dedicated to their team and their customers, prepared to get involved for the success of everyone around them.

Proactive

Proactive Makes the expected effort and more, is not afraid to get ahead of things in their tasks and everyday work, to propose new ideas and challenge the status quo.

Autonomous

Autonomous Ability to learn from others, to observe and, above all, to find their own solutions when necessary.

Perseverance

Perseverance Never gives up and seeks the best solution for themselves, their team and their customers.

Passionate

Passionate Thrives in their tasks and duties, wants to learn and grow to gain experience and knowledge every day.