Road Service Technician – Ottawa

  • Published 17 February 2023
  • Varennes
  • Full time - Day

Reporting to the Road Service Foreman, as the Road Service Technician, you will be responsible for servicing various clients within the Ottawa/Gatineau region. You will be the main contact in the area for repairs and maintenance of their Merlo telescopic equipment.

We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.

Department: Service

Main responsibilities:
  • Employ diagnostic methodologies to determine repairs required over the telephone and on-site;
  • Explain diagnosis and needed repairs to non-mechanical individuals;
  • Efficiently plan and manage repairs and scheduled maintenance;
  • Complete the various service documents clearly within the prescribed time;
  • Order parts needed to repair and maintain equipment;
  • Follow procedures for Warranty work and parts crediting;
  • Promote Manulift values to existing and potential clients;
  • Perform other duties as assigned. 
Experience and desired skills:
  • A relevant license is considered an asset (421A, 310T, 310S);
  • Minimum of 3 years of relevant experience;
  • Experience reading schematics (Electrical and hydraulic);
  • Strong knowledge in hydraulic, electric, and electronic;
  • Bilingualism: fluency in French and English both orally and in writing;
  • Valid driver’s license with a clean driving record;
  • Excellent diagnostic and troubleshooting skills;
  • Ability to work independently as well as part of a team;
  • Solid interpersonal and communication skills;
  • High level of comfort in using a computer daily;
  • Good organization and time management skills;
  • Results-focused;
  • Customer service-oriented.

Why Manulift?

  • A solid industry, operating in several growing markets;
  • Virtual Medical Services 24/7 (EQ Care), group insurance and RRSP;
  • Flexible hours and days of personal leave;
  • Corporate clothing (winter coat, jacket, shirts, etc.);
  • Membership credit for a gym or a physical activity;
  • Generous referral bonuses (between $ 1,500 and $ 5,000 depending on the position);
  • Free parking;
  • Career advancement opportunities across Canada.

Do you fit the Manulift profile?

The strength of the Manulift family is based on values and a common vision shared by all employees. We hire people who, like us, aim for the highest standards of quality and want to always do better.

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The desire to advance and make an organization grow, to create a shared success and map out their career path.
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Dedicated to their team and their customers, prepared to get involved for the success of everyone around them.
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Makes the expected effort and more, is not afraid to get ahead of things in their tasks and everyday work, to propose new ideas and challenge the status quo.
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Ability to learn from others, to observe and, above all, to find their own solutions when necessary.
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Never gives up and seeks the best solution for themselves, their team and their customers.
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Thrives in their tasks and duties, wants to learn and grow to gain experience and knowledge every day.
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*Please note that only those who are selected for further consideration will be contacted.

*Use of the masculine gender has been adopted in order to lighten the text and has no discriminatory intent.